We've put together answers to some of our frequently asked questions.


Here you can place an Visa, Mastercard, Amex & Paypal.

We also accept AFTERPAY - Site-Wide!

For more information on Afterpay, you can check out 


You can also use your Mort & Pestle Gift voucher as a
payment method online or In-Store (select the option and enter the details at
checkout).explanation or answer to the question.

We’ve worked hard to try and find the most reliable, cost-effective delivery options within Australia.

We currently ship domestically (within Australia) using Australia Post.

We also offer FREE IN-STORE PICK UP during business hours (pick up is from our store at 2/130 High St, Woodend VICTORIA 3442)

Check out our SHIPPING & RETURNS page for more information.

We dispatch all orders within 24-48 hours and delivery to most locations in AUSTRALIA is within 7-10 days.

Find what you’d like to order on our site, call us on (03) 5427 4500 and ask for a quote for priority postage.

Yes, Australia Post can deliver safely to all PO Boxes Australia Wide!

At checkout, you can select a Signature-on-Delivery shipping option for an additional cost. Alternatively, if you would like the courier to leave your items in a safe spot, please leave your instructions in the comment section at checkout.

We understand what it's like to be excited about your new purchase, only to find that it arrives with the corners crushed in or even worse, the items damaged or bent out of shape!

We package all of our items securely in custom-made protective packaging to ensure your precious items are not damaged.

If, for any reason, your item does not arrive in good condition, don't hesitate to get in touch with us, and we'll do our very best to rectify the issue.

You can find more info on our SHIPPING & RETURNS PAGE.

Get in touch with us as soon as you can. Check out our SHIPPING & RETURNS page for more!

Yes, you will receive an order confirmation and receipt as soon as your order is placed. You can also select the option (at checkout) to include a printed invoice with the package. Once your order is dispatched, you will receive an email notification and tracking details, which you can monitor via:


Australia Post will offer you direct shipment customer support and updates every step of the way!

Most likely, yes. With the exception of our CLEARANCE stock, we will usually only allow items to be visible online that are in our regular stock cycle. If an item is sold out (and there is no pre-order option), you can ask to be notified when it becomes available! (Simply click the button on the product page.)

If you’re having a few technical troubles, just call us on (03) 5427 4500 and we’ll help you through the ordering process!

Absolutely! If you would like any of your items gift wrapped leave instructions in the comment section of the check-out. 

We are open to assist with a gift registry service; please enquire in-store for more details.


The Mort & Pestle team would love to hear your feedback and are always available to chat!, get in touch with us through our  CONTACT PAGE or visit us in-store!