SHIPPING & RETURNS

SHIPPING

We deliver Australia-wide via Australia Post, offer FREE in-store pickup, and offer FREE DELIVERY within the Macedon Ranges (FREE DELIVERY via phone order only 03 5427 4500).

Each item is carefully packaged in high-quality cartons, and protective packaging is used to ensure safe delivery.

Please allow up to two business days for your order to be processed and dispatched from our warehouse. Once your order is dispatched, you will be provided with a tracking number.

We’ve worked hard to try and find the most reliable, cost-effective delivery options within Australia. If, for any reason, your delivery experience is not up to scratch, please get in touch with and we’ll do our best to make it right!

BELOW ARE ROUGH GUIDES TO AUSTRALIA POST SHIPPING TIMES:

1 to 3 business days:

Adelaide

Albury

Bendigo

Canberra

Central Coast

Geelong

Melbourne

Newcastle

Sydney

Wollongong

 

2 to 5 business days:

Brisbane

Coffs Harbour

Gold Coast

Hobart

Launceston

Northern Rivers

Port Macquarie

Toowoomba

 

4 to 7 business days:

Bundaberg

Cairns

Mackay

Maryborough

Rockhampton

Sunshine Coast

Townsville

 

Up to 10 Business Days:

Perth

Darwin

*Remote Areas

PRODUCT RETURNS

If your item arrives damaged, please get in touch with us within 24 hours of receiving your package. Please email us a photo of the damaged item at hello@pestle.com.au so that we can arrange for a full refund, return, or replacement.

Items damaged due to wear and tear or customer mishandling will NOT be replaced.

If you believe you have received a faulty product (due to manufacturer fault), please get in touch with us so we can review, supply a Return Authorisation (RA) number and arrange return postage.

If you would like to return your item due to change of mind, you must contact us within 14 days of order, and provide proof of purchase. Returns due to change of mind must be returned at the purchasers cost, and in original sale condition.

Returns will only be accepted with a Return Authorisation number (provided by Mort & Pestle HQ).

We value your feedback and work hard to ensure we offer the best support possible!

Feel free to shoot us an email for any further product information, or to give us your feedback.

CONTACT